Buying Guide FAQ
| Paying for your tickets |
After you receive confirmation of your successful reservation from our managers, you will be provided a credit card authorization form, allowing you to pay for your tickets with a credit card. Please have this form faxed or scanned and then emailed to us. After your card is charged, tickets will be issued and delivered if this was requested. Tickets may also be paid for in cash in our Atlanta, San Francisco or Moscow offices, through wire transfer, or by checks or money orders to our American offices.
| Ticket Delivery |
Tickets are issued in our Moscow office and can then be picked up there or delivered to any address in Moscow for a fee of $15, to any Moscow airport or rail station for $30 or send via international DHL delivery to any address in the world.
| Ticket Returns and Penalties |
Already purchased tickets may be refunded any time before the departure and up to 3 hours after the train had departed. If you refund your train ticket purchased through us more than 24 hours before departure you receive fare paid less $31 per each segment of the 1st class or fare paid less $21 per each segment of the 2nd class. If You refund the ticket less than 24 hours before departure or in 3 hours after departure the additional penalties depend on when the ticket refunds and may be up to 50% of the ticket price.
A delivery fee is not a subject of refund since delivery has been performed.
Tickets returned more than 3 hours after the train had departed cannot be processed for a refund.